Where is my HD download?
Use My Downloads after checkout, or the access link in your confirmation email. Digital delivery terms are described in our Terms of Service.
Help center
Support
Find answers for downloads, print orders, shipping timelines, and returns. For anything not covered here, use Contact or email us directly. Short answers below point to our full policies.
Common questions
When will my print ship?
Made to order — typical production takes 2–5 business days before shipment. Carrier transit varies by destination and is shown after you select a shipping country; delivery dates are estimates, not guarantees. Standard shipping is the only print shipping option we offer today — express is not available for these poster and framed products. Need it sooner? HD digital unlocks right after payment — no production or shipping wait. See our Shipping policy for country rates.
How long does delivery take after my print ships?
Made to order — typical production takes 2–5 business days before shipment. Carrier transit varies by destination and is shown after you select a shipping country; delivery dates are estimates, not guarantees. Standard shipping is the only print shipping option we offer today — express is not available for these poster and framed products. Carrier transit is separate from production time. Need it sooner? HD digital unlocks right after payment.
What is the Love-It Guarantee?
If your print arrives damaged or misprinted, we will reprint it free of charge. The Love-It Guarantee does not cover change-of-mind refunds on custom made-to-order prints or unlocked digital files. Contact support@starmapco.com with photos and your order details.
My print arrived damaged. What should I do?
Under our Love-It Guarantee, email us within 30 days of delivery with photos and your order details for a free reprint if the print arrived damaged or misprinted. Change-of-mind refunds are not offered on custom made-to-order prints. Eligible damage or defect cases are handled as described in our Returns & Refunds policy.
My merch arrived damaged or wrong. What should I do?
Merch (stickers, magnets, pin buttons, tees, hoodies, and star map mugs) is made to order. If an item arrives defective, damaged, or different from what you ordered, email us within 30 days of delivery with photos and your order details and we will replace it free. See our Returns & Refunds policy for details.
Can I exchange a tee or hoodie for a different size?
Because each piece is made to order for the person who ordered it, we can't offer refunds or exchanges for size — the size you order is the size that gets made, so please double-check your size before ordering. If the item arrives defective or damaged, that is different: contact us and we will replace it free.
Can I get a refund on a digital purchase?
Custom digital items are generally non-refundable once unlocked or downloaded, with limited exceptions (for example duplicate charges, failed delivery caused by a technical issue on our side, or other billing errors). The Love-It Guarantee covers print damage/misprints, not change-of-mind digital refunds. See Returns & Refunds and Terms for details.
How do I reach StarMapCo?
Use the Contact page for our email address and support hours. Including your order email speeds up print and billing issues.
Full policies: Terms, Shipping, Returns, Privacy, My Downloads, Contact.
Reach StarMapCo
Email: support@starmapco.com
Support hours: Mon-Sat 9:00 AM-5:00 PM Pacific Time
Include your order email and, for print issues, photos or screenshots so we can help faster.
Policy pages
- My Downloads — access HD files after purchase.
- Shipping policy — fulfillment timelines, carriers, and rates by country.
- Returns & refunds — eligibility, timelines, and how to contact us about damage or defects.
- Privacy policy and Terms of service.
- Bulk & event orders — quotes for 25+ maps.
Prefer the full contact block (email, hours, and context)? See Contact.