Where is my HD download?
Use My Downloads after checkout, or the access link in your confirmation email. Digital delivery terms are described in our Terms of Service.
Help center
Support
Find answers for downloads, print orders, shipping timelines, and returns. For anything not covered here, use Contact or email us directly. Short answers below point to our full policies.
Common questions
When will my print ship?
Prints are made to order. Typical fulfillment time before shipment is 2–5 business days, plus standard carrier transit after production. Made to order — typical production takes 2–5 business days before shipment. Carrier transit varies by destination and is shown after you select a shipping country; delivery dates are estimates, not guarantees. Standard shipping is the only print shipping option we offer today — express is not available for these poster and framed products. Need it sooner? HD digital unlocks right after payment — no production or shipping wait. See our Shipping policy for country rates; dates are estimates, not guarantees.
My print arrived damaged. What should I do?
Email us within 30 days of delivery with photos and your order details. Eligible damage or defect cases are handled as described in our Returns & Refunds policy.
Can I get a refund on a digital purchase?
Custom digital items are generally non-refundable once unlocked or downloaded, with limited exceptions (for example duplicate charges or technical failures on our side). See Returns & Refunds and Terms for details.
How do I reach StarMapCo?
Use the Contact page for email, phone, hours, and business address. Including your order email speeds up print and billing issues.
Full policies: Terms, Shipping, Returns, Privacy, My Downloads, Contact.
Reach StarMapCo
Email: support@starmapco.com
Phone: 778-678-6242
Support hours: Mon-Sat 9:00 AM-5:00 PM
Include your order email and, for print issues, photos or screenshots so we can help faster.
Policy pages
- My Downloads — access HD files after purchase.
- Shipping policy — fulfillment timelines, carriers, and rates by country.
- Returns & refunds — eligibility, timelines, and how to start a return.
- Privacy policy and Terms of service.
- Bulk & event orders — quotes for 25+ maps.
Prefer the full contact block (address, hours, and context)? See Contact.